Last updated: 12/27/2025
1. Information We Collect
We collect information you provide directly to us, such as:
- Account registration information (name, email, phone)
- Billing and payment information
- Support communications
- Server usage and performance data
- Website analytics and cookies
2. How We Use Your Information
We use collected information to:
- Provide and maintain our hosting services
- Process payments and billing
- Provide customer support
- Monitor and improve service performance
- Send important service notifications
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share information only:
- With your explicit consent
- To comply with legal requirements
- With trusted service providers under strict confidentiality
- To protect our rights and prevent fraud
4. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and authentication
- Secure data centers with physical security
5. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Account data is typically retained for 7 years after account closure for legal and tax purposes.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Object to processing of your data
- Data portability
7. Cookies
We use cookies to improve your experience on our website. You can control cookie settings through your browser preferences.
8. Contact Us
For privacy-related questions or requests, contact us at:
Data Protection Officer
NepalCloud Host PVT. LTD.
Email: privacy@nepalcloud.host