Last updated: 12/27/2025
Important Notice: No Refunds Policy
NepalCloud Host currently does not offer any refunds for VPS hosting services.
This policy is implemented to prevent abuse, protect our infrastructure, and ensure fair usage of our services. All payments made for VPS hosting are considered final and non-refundable.
1. No Refund Guarantee
We do not provide any money-back guarantees, trial periods, or refunds for any VPS hosting services, including but not limited to:
- Small VPS plans
- Cloud VPS plans
- Ubuntu VPS hosting
- Windows VPS hosting
- Database VPS hosting
- Application hosting services
- Dedicated server hosting
- Any additional services or add-ons
2. Service Commitment
By purchasing our VPS hosting services, you acknowledge and agree that:
- All payments are final and non-refundable
- Service cancellation does not entitle you to any refunds
- Early termination of service does not qualify for prorated refunds
- Unused service time does not qualify for refunds
3. Billing and Payments
All billing is processed in advance and is non-refundable:
- Monthly billing cycles are non-refundable
- Quarterly payments are non-refundable
- Semi-annual payments are non-refundable
- Annual payments are non-refundable
- Setup fees are non-refundable
- All additional charges are non-refundable
4. Service Termination
When you cancel your VPS hosting service:
- No refunds will be issued for remaining service time
- All data will be permanently deleted upon service termination
- Backup your data before service cancellation
- No data recovery is possible after termination
- Service will be terminated immediately upon request
5. Policy Rationale
This no-refund policy helps us:
- Prevent service abuse and fraudulent activities
- Protect our infrastructure from malicious usage
- Maintain fair pricing for all customers
- Ensure consistent service quality and availability
- Cover operational costs and resource allocation
6. Alternative Solutions
If you're experiencing issues with your VPS, we recommend:
- Contacting our technical support team for assistance
- Upgrading or downgrading your service plan
- Exploring alternative hosting solutions if needed
- Reviewing our service level agreement (SLA)
7. Contact Information
For billing inquiries or service-related questions:
NepalCloud Host Support
Email: support@nepalcloud.host
Billing: billing@nepalcloud.host
Phone: +977-9842449423
⚠️ Note: Refund requests will not be processed under any circumstances. Please ensure you understand this policy before purchasing our services.